RETURNS & REFUNDS
At Yoonek Gifts, your satisfaction is our priority, and we want you to shop with confidence. Here's what you need to know about our return and refund policies:
For Personalised Products:
If you've placed an order and have a change of mind, please reach out to us promptly. We're happy to offer free cancellations or exchanges to another product if your order hasn't entered the design phase. Refund processing takes up to 2-3 business days, and once completed, the original payment method will be fully refunded for the value of the returned item(s).
Once the design process begins, a 15% fee applies to order cancellations.
Unfortunately, no exchanges, returns, or refunds are accepted.
For Non-Personalised Products:
- If you're dissatisfied, please email email@example.com within 14 days of purchase.
- Returns or exchanges are not accepted after 14 days.
- To initiate a return, provide your order number and photos of the product.
- Refunds are processed within 2-3 business days upon receipt of the returned item.
- Sale items are non-returnable (excluding full-priced items purchased with a discount code).
- Items must be unused and in the original packaging.
For Damaged/Faulty Products:
○ Incorrect Personalisation:
- Please ensure accurate information, including spelling, name, date, etc., for personalisation before placing your order. Regrettably, we cannot offer a refund or exchange if there is a mistake in the provided personalisation details.
- Regrettably, we cannot offer a refund or exchange if there are mistake(s) on approved art proof(s). It is the customer's responsibility to thoroughly review the proof before approval. Please carefully examine the artwork, layout, spelling, and details, including names and dates, etc. to ensure accuracy.
- Mistakes on our part during production are eligible for resolution.
○ Damaged in Transit:
- We specialise in shipping delicate items like glass. Our careful packaging ensures your items arrive in perfect condition.
- If your order is damaged during transit (and you selected a shipping option with insurance), please email us at firstname.lastname@example.org with your order number and photos. We'll promptly arrange a replacement or refund at our expense.
- For Australia's shipping: In case we determine that the damage occurred during transit, we may request you to follow Australia Post's damaged parcel rule. Take the parcel, along with the original packaging, to an Australia Post outlet for verification and insurance purposes. This is in line with Australia Post's requirements for verifying damage in transit. For additional details, please refer to Australia Post's compensation page.
- We are not responsible for damages during unboxing or after use.
- Report any transit damage within 5 days of receiving your order. After this period, we are not responsible for potential damage.
- Return Postage Responsibility: If your item(s) are eligible for return, the buyer is responsible for return postage unless the mistake is on our part.
- Non-refundable Costs: Shipping costs and taxes are non-refundable unless the mistake is on our part. If a refund is issued, the cost of return shipping will be deducted.
- Variable Exchange Time: The time for your exchanged product to reach you may vary based on your location.
- Secure Return Considerations: When returning an item, it is advisable to use a trackable shipping service, purchase shipping insurance, or follow our instructions. This ensures a secure return process. Without these precautions, we cannot guarantee the receipt of your returned item.
We're passionate about crafting customised products and ensuring a positive customer experience. If any issues arise, please contact us, and our team will work to resolve them promptly.